Get the No. 1 Delivery Driver Management Software
The No. 1 delivery management software adapts to how your business grows and what it needs. Cartrack’s delivery system brings everything together in one central platform. This allows you to track job progress, driver locations, schedules, client notifications, and finished tasks in real-time.
We’ve all seen those recognisable bikes out on our Eswatini roads making grocery or food deliveries. These drivers (and their respective fleet managers) have their own systems that automate and track their tasks. The best delivery management software automates most of these tasks, saving you time and cutting costs.
Let’s take a look at what a complete delivery driver management software and system should do for you.
What’s the best delivery management software for a business?
The best delivery management software, like Cartrack’s, brings drivers and vehicles together on one platform. Combining job management, tracking, and communication in a system that’s easy for your teams to use. It also works with your existing hardware and software without disrupting your current network.
As your fleet grows, the software adapts to your business’ changing needs. When you expand within your industry, you also need local support. You need a partner in Eswatini who can help with troubleshooting and provide integration assistance.
Any business that operates in Eswatini also needs to ensure that its chosen delivery management partner adheres to the Data Protection Act.
Digitise business operations with delivery management software
A key feature of delivery management software is its automated job tracking, which simplifies your operations. This organises your tasks, and prioritises jobs faster and more accurately than manual systems. It also reduces human error and creates a paperless process that lowers costs and increases your revenue.
The table below makes it easy to see how each feature benefits your business, showing why an automated system works best.
How do you automate job assignments for driver and fleet teams?
A key feature of driver management software is job assignment. While you may know the basics, it’s also important to know that a well-implemented system strengthens a fleet manager’s capabilities. This means that tracking deliveries or services (and assigning the closest available team member) all happen automatically.
Real-time data ensures the most efficient and accurate routes, reducing client waiting times and allowing workflow changes on-the-go. It also cuts costs caused by poor route planning and unnecessary downtime.
A good automated system can handle peak periods without overwhelming your team.
- Optimised resource allocation: An automated system matches job requirements with the best-suited and closest team member.
- Reduced manual planning: Eliminates the error-prone process of manually distributing jobs, freeing managers to focus on more important tasks.
- Dynamic route adjustments: Using real-time traffic and operational data that reroute drivers around unforeseen delays, ensuring timely deliveries or service arrivals.
- Improved performance metrics: It gives you accurate data on assignment efficiency, driver capacity, and completion times.
How do you boost efficiency and productivity across your deliveries
With the automated workflows that a delivery driver software offers, you’ll be able to streamline your operations. What this means for you is that your business will also be able to grow. There are several key factors to this: Dynamic scheduling, Optimising routes, and Driver performance tracking.
Dynamic scheduling reduces downtime
Dynamic scheduling does more than save on fuel. It centralises job assignments, making it easier to plan each day ahead of time, reducing downtime between jobs and increasing efficiency. By having tasks scheduled faster, the wait times on deliveries are also improved, boosting the overall efficiency of your business.
Optimising routes
One often-overlooked feature is real-time route optimisation. Before a driver or manager notices delays (such as traffic incidents) the system adjusts automatically. It assigns the closest driver, whether to a depot or client, and optimises routes to cut fuel costs and wait times.
Tracking driver performance
One thing often missed because of human error is accurately tracking a driver’s overall performance. The automated systems log all jobs, including travel and idle times. This information is stored in a central database, giving you key performance metrics for each driver over time.
Get real-time driver tracking and instant updates
When implemented properly, you will get real-time tracking and instant updates on the status of all your drivers, deliveries, or service personnel. By seeing driver locations instantly, the automated system can instantly send communications to your clients. These accurate ETAs and instant job completion notifications improve transparency and efficiency, while quickly spotting delays or route deviations.
One often-overlooked benefit of full delivery management software is the visibility it gives managers. The drivers on the road can be seen on one central map, improving accountability and helping to plan future routes.
A fully automated system also reduces the need for constant verbal updates. Drivers get instructions through the system, and managers receive notifications on deliveries, pick-ups, or services, saving you time and loads of frustration.
Improve customer experience with reliable deliveries
A big advantage of real-time updates is how the customer experience changes and improves. Getting an accurate ETA means that clients know the right time to expect a delivery or service. The best driver management software can even alert clients automatically when their delivery is near, plotting the route on a map.
When the system is set up properly, it helps respond quickly to problems and solve issues before they become bigger.
Concise processing for clients
One of the ways your customers’ experience drastically improves with a delivery management software is through AWARENESS. Through live tracking and clear process tracking, clients are no longer left wondering if their delivery will be on time, what day it will come, or where it is in the process.
- Live Tracking: When turned on, customers can track their deliveries live and receive notifications at every step, all the way until the delivery or service person arrives at their door.
- Clear process: Automated systems can send alerts at every step, keeping clients updated on where their package or service is.
Increases reliability
Automated delivery management systems help keep vehicles in their best condition, ensuring clients and managers aren’t left scrambling. Tracking maintenance needs and sending updates helps your managers make servicing more reliable. It also builds trust with your clients.
- Preventive maintenance: A fully automated delivery management system tracks vehicle wear and tear, helping managers schedule maintenance and services in advance.
- Reliable service: Customers who are notified (even of delays) then see the service as reliable and clear.
Optimise fleet scheduling for route planning
The biggest benefit for fleet managers and businesses is the optimisation of routes and scheduling of both deliveries and retrieval. Businesses that rely on providing services may benefit even more from this, as they can schedule calls and tasks according to technician requirements and equipment availability.
Further, a properly implemented driver management software like Cartrack’s uses advanced algorithms to determine the most efficient paths. The two key benefits of these systems are:
Minimising unnecessary driving
As drivers and technicians are kept within specific distances of their next job or delivery, they save on fuel costs. But the often overlooked benefit is the money saved on operational costs owing to less servicing and maintenance. Because the vehicles are not driving as far or idling unnecessarily, the maintenance intervals become longer.
Further, a properly calibrated system will automatically plan routes around traffic and prioritise jobs that are urgent. Drivers will be able to reach their destinations without having to unnecessarily drive around hoping to find the best possible route.
Balance your schedules
A big problem with manual scheduling is overworking drivers, either with too many deliveries in a day or ones that are too far apart. This causes fatigue and delays, overstressing your staff and causing delays. Automated driver management software fixes this by balancing schedules and redistributing your tasks when unexpected events happen. This helps to increase fleet output without needing extra vehicles or drivers.
Why choose Cartrack’s delivery management software
Cartrack’s delivery management software offers all of these benefits and more, adapting as your business grows. With our tracking and telematics technology, we’ve been a trusted solutions provider in Eswatini for over 20 years.
Cartrack provides key features that make our delivery management software the No. 1 choice for businesses across the country.
- Integration: Whether you’re starting out or already have existing systems, Cartrack’s software integrates with both your hardware and your software. This helps you stay connected to everything and makes operations easier.
- Compliance: Cartrack strictly adheres to the POPI Act and helps businesses adhere to Eswatini transport and delivery regulations. Keeping your fleet safe, legal, and reducing risks of fines.
- Local support: With teams across the country, support isn’t just local to your country; it’s local to where you and your clients are. Help with technical issues, troubleshooting, and guidance are fast and reliable every time.
- Extensive training: One of the cornerstones of Cartrack’s services is the hands-on training provided to your drivers and fleet management team. This ensures that each level of your team fully understands how the system works and the benefits it offers.
- Track record: A trusted partner to many businesses for over 20 years, Cartrack has over 1.6 million subscribers globally. Many of them are businesses with large fleets using Cartrack Delivery as their trusted driver management software.
- Easy-to-use platform: The software is easy to use and intuitive; both managers and drivers can use it with only minimal training. Tracking, scheduling, and reporting are all straightforward and can be done through the portal on a PC or through the app on your smartphone.
Managing deliveries doesn’t need to be hard, and with the right system, you can save time, cut costs, and keep your customers happy. Cartrack gives you all the tools to run operations smoothly.
Upgrade your delivery and operations today with Cartrack’s software to see your business thrive.
FAQs
How quickly can I scale the system across multiple depots in Eswatini?
You can scale Cartrack’s system across multiple depots very quickly. Because it’s cloud-based and built to grow with your business, implementation can be fast and effective. Adding new vehicles or depots is simple and doesn’t need to go beyond the initial installation hardware. Local support in Eswatini helps you get each site up and running without delays or complications.
Does the software help with proof-of-delivery (POD) and customer signatures?
Yes, Cartrack’s delivery software helps with proof-of-delivery. It captures customer signatures, photos, and other job details digitally. You can instantly confirm completed deliveries and share proof with clients. Your deliveries will be more reliable, and disputes or missed records will be reduced.
Can the system record dashcam footage, and is that lawful in Eswatini workplaces?
Yes, Cartrack can provide AI dashcams that record footage, and it’s lawful in Eswatini workplaces if drivers are informed and consent is obtained. We store footage securely, and it can be used for safety, training, and insurance purposes while staying compliant with Data Protection Act regulations.
What local support and installation services are available in Eswatini?
Cartrack provides full local support in Eswatini, including installation, setup, and staff training. You’ll have access to our help desks and technicians who understand local regulations and business needs. Ensuring your delivery system runs smoothly from day one without unnecessary delays.