(Last Updated: March 10,2023)
Karooooo Limited and its Cartrack subsidiaries (collectively “Cartrack”, “we” or “us”) recognise your rights to privacy and are committed to protecting and controlling the use of your personal information, in accordance with the regulatory requirements of the jurisdictions in which we operate.
It governs how we and our service providers (Appendix A) collect, store, use, disclose and share your personal information when you use the Application.
PURPOSE AND LEGAL BASIS
We collect and process your personal information when providing you with the Application services, in the performance of our contract with you or the organisation that acts as your data controller.
We may also process your personal information to comply with legal obligations that may apply.
THE INFORMATION THAT WE COLLECT
We and our service providers may collect the following personal information, depending on the specific Application, to provide you with the services and features of the Application:
User Information: Your name, which identifies you as a user in the Application.
Device information: This can include IP address, microphone information, CPU status, memory status, battery status, system version, phone model, phone signal level, received signal strength indicator (RSSI), network type, user attributes and channel attributes.
Call content: Audio data generated during calls using the Application.
Usage information: Information relating to the date, time and duration of calls, as well as the name of the person that you contacted or the person that contacted you.
Location information: Your precise location is used to determine your speed and location which may be required for various fleet management and driver safety and support functions.
This driver safety feature automatically answers your calls when you are driving, so that your attention is not taken off the road.
Logs: Server logs generated by our service providers when placing calls on their network.
HOW WE SHARE YOUR INFORMATION
We do not share your personal information with third parties, other than as specifically set out below.
Service Providers: We may disclose your personal information to our service providers (Appendix A) where they perform services on our behalf. The service providers are prohibited from using your personal information for any purposes other than providing us with requested services and are bound by applicable data protection policies limiting their use of the personal information.
Legally Required: We may disclose your personal information if we are required to comply with applicable data privacy laws or regulations.
HOW WE SECURE YOUR INFORMATION
The security of your personal information is important to us and we take care to ensure that we and our service providers implement appropriate technical and organisational measures to prevent unauthorised access, use, disclosure, destruction or loss of your personal information.
This is done in compliance with the requirements of applicable data privacy laws and regulations in conformance with industry standards and practices.
HOW LONG WE RETAIN YOUR INFORMATION
We will retain your personal information for as long as is necessary to provide the Application services. In some cases, retention may occur for longer periods, especially when applicable law so requires.
Data protection and privacy laws, depending on your jurisdiction, grant you certain rights in relation to your personal information. These rights may include:
- Requesting information about how we use your personal information.
- Reviewing and accessing your personal information that we hold.
- Rectifying inaccurate or incomplete personal information that we hold concerning you.
- Requesting that we erase your personal information, subject to legal or legitimate grounds for retaining the personal information.
- Withdrawing your consent for us to process your personal information.
- Objecting to us processing your personal information, when such processing is based on legitimate interest.
- Lodging a complaint with a data protection authority.
- Requesting the transfer of your personal information to another entity.
If you wish to submit a request to exercise your rights, please send an email to firstname.lastname@example.org. In the event that your personal information has been provided to us by a data controller, we will work with the data controller to process your request.
Please be aware that withdrawing consent or choosing to delete your personal information may result in certain services in the Application not being available to you.
We may subcontract processing to, or share your personal information with, third parties located in countries other than your home country. Your personal information may therefore be subject to privacy laws that are different from those in your country of residence.
In such instances we shall ensure that the transfer of your personal information is carried out in accordance with applicable privacy laws and that appropriate contractual, technical, and organisational measures are in place. This includes the use of standard contractual clauses approved by the European Union.
The Application service is not directed to children under the age of 16 years and we do not knowingly collect personal information from children under 16 years of age.
In order to request the deletion of personal information relating to a child under the age of 16 years, please contact us at the address provided below and we will take reasonable measures to promptly delete such personal information from our records.
APPENDIX A – SERVICE PROVIDERS
We use third-party service providers to provide certain services on our behalf in the Application.
The table below lists the specific service providers that we use; the nature of the services provided and links to their respective privacy policies:
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